These terms and conditions apply to a Hirer who orders online, in person, by email or over the telephone. By paying part or all of the hire charge you the Hirer and the person paying or the Payment Card Holder is agreeing to these terms and conditions and authorise Classic Crockery Hire to accept the payment or debit and credit payment card provided to cover any charges and subsequent financial losses that apply.

As your order is bespoke and we select items to create a bespoke package for you, you are not covered by the distance selling regulations. The standard rental period is between 1 to 4 days, if you require the items for longer each hire period last 4 days so two hire periods are 8 days etc. and may not normally exceed 8 hire periods or 32 days. Unauthorised extensions to the rental period will be charged at the current daily hire rates plus a daily penalty. The minimum charge for any rental is €100.00 plus Tax, where applicable.

Time Slots for Deliveries and Collections

A delivery and collection time slot of 2 hours is always specified. If you have a particular time when we must be on-site to deliver or collect this will be noted and we will have the best of intentions to adhere to it, however, a one-hour on either side of this time will be specified. We, therefore, ask that the venue, you or your representative be available to meet our delivery or collection. We understand that some delivery and collection time slots may be very tight for some venues, however, factors beyond our control may affect the route such as Emergency Vehicles or Incidents, Road Closures, and Traffic issues with previous jobs and our vehicles that mean we cannot make the requested tie slot. Classic Crockery Hire will not be held liable for any charges you may incur about our delivery or collection.

Reduction of Order Value

You have secured all of the items on your quotation when a deposit is paid. It is not possible to reduce the order value or items required before the event as the items could have been made available for other customers to hire. If you wish to add more items over and above your original order we will check the availability but cannot guarantee they will be available.

Delivery and Collection

Classic Crockery Hire will deliver and collect all items to an address of your choice, the cost of this service is based on the distance by road between our warehouse and the delivery address. The transport costs are based on the location and the time of the delivery and collection, please remember we have to do 4 trips, two to deliver the items to you and the same to collect from you. The Hirer is welcome to collect and return items to our warehouse Monday to Friday 9 am to 5 pm, The Hirer can arrange to collect or return items from our warehouse on a Saturday, Sunday or National Holidays by prior agreement. We cannot accommodate everyone, so you must phone to arrange this beforehand.

Our standard delivery or collection time on site is 30 minutes, if our driver and vehicle are required to wait for or are on site for more than 30 minutes we charge €15 per 15 minutes. We cannot drive our vehicle on unmade roads, tracks or fields unless the Hirer gives express permission for us to do so, however, if our vehicles get stuck on-site the Hirer is liable for the vehicle recovery charges at cost plus a 15% administration charge and our drivers waiting time at €15 per 15 minutes plus any damages payable by Classic Crockery Hire to subsequent customers who are expecting deliveries or collections. There must be someone present for both the delivery and collection to receive, check and sign for the items. Once the delivery note is signed, the hirer is accepting that all the goods are in good condition and fit to be hired. If there are any concerns regarding the suitability, conditions or performance of the goods hired, Classic Crockery Hire’s office should be called immediately on +351 965 505 334. If Classic Crockery Hire is notified after any of the items have been used, there is nothing Classic Crockery Hire can do.

If parking charges or fines are incurred by our delivery/collection vehicle these will be charged to you plus a 15% administration charge.

Item Substitution

We hire some items that are one-off or unique. If you have hired one of these items and they are damaged or lost, we will contact you and offer a similar item if available. If you are not satisfied with the substitution we will credit you for the hire cost of the item/s. No other compensation will be payable by Classic Crockery Hire.

General Terms

Classic Crockery Hire agrees to rent items to the Hirer for the period the hirer has asked for. The rented items shall at all times remain the property of Classic Crockery Hire and its agents. The Hirer must ensure the rented items as the Hirer is liable and responsible for the items during the rental period that commences from the time the items are delivered and signed for by the Hirer and collected by a representative of Classic Crockery Hire.

The hire period finishes when the goods are collected by Classic Crockery Hire but they still have to be washed, checked and counted by a member of Classic Crockery Hire staff at their warehouse, only then is the damage deposit returned if no items are missing or damaged and you accept charges may still apply. If the Hirer fails to do this, the items will be deemed to have been delivered or collected from our warehouse in a clean and undamaged condition. If no one is available to check the items, again the items will be deemed to have been delivered in a clean and undamaged condition.

When Classic Crockery Hire collects the items after the event, they should be properly packed in the boxes they were delivered in. If Classic Crockery Hire feels the items are not safe for transit and has to re-pack the items, this will incur additional charges of €15 per 15 minutes. Please use the packaging supplied. We charge 10% of the rental fee *the delivery/collection cost is not in this calculation, to clean certain items hired e.g. Crockery, Cutlery, Glassware and Linen. We may charge you extra to remove any “additional” items that are attached to our items such as flowers, tags, stickers, tape, ribbons etc. To save you money, we strongly recommend all items are rinsed to remove food after use because it gets very hot in Portugal and once the food has dried it can damage the items. Some foods stain crockery, especially if they contain colour additives, oils or acids e.g. turmeric, balsamic vinegar or lemon. Dirty items with dried food on them need to be washed for longer at higher temperatures which risks damaging the items. We have very high hygiene standards which involve us using softened and multi-stage filtered water to wash items to ensure they are clean and ready for the next customer.

Terms of Payment

When a Hirer places an order, Classic Crockery Hire asks for a non-refundable deposit of 50% of the Rental fee to secure the items. If an order is placed within 7 days of the event Classic Crockery Hire would ask for 100% of the Rental fee which is not refundable. If the Hirer cancels the order before the delivery day for whatever reason the damage deposit, delivery and collection and washing up fee will be refunded but not any rental fees paid. If the order is cancelled on the day during the hire period, the full amount is due, including delivery, collection, and washing up.

No items are considered confirmed until a deposit has been paid. If the Hirer wishes to discuss an order, please call us on +351 965 505 334 and email us at as soon as possible. Warehouse staff or drivers can take no variations to order or delivery or collection arrangements.

A damage deposit is charged before the hire, the deposit is used to pay for any damaged or lost items once they have been returned and checked at our warehouse. The damage deposit is based on the value of the items hired and ranges from €200 to 20% of the net hire charge. The Hirer will be informed if there are any damaged, missing or substituted items, including packaging, and boxes. The replacement cost for missing and or damaged items, packaging and boxes is payable by the Hirer. The retail cost of each item will be deducted from the Hirers deposit or the card provided for the damage deposit.

You the Hirer and the card owner are liable for any charges and give Classic Crockery Event Hire permission to collect any monies owed from the card provided. The Hirer and the card owner agree to these terms and conditions when the order is placed. Interest at the rate of 4% above the (Portuguese) base lending rate will be added to any monies owed if the invoice is not paid within 28 days. On-demand, Classic Crockery Hire costs, including reasonable legal fees where permitted by law, incurred in collecting payments due from Hirer under this agreement. IVA (VAT) added tax and all other taxes and levies on any of the charges listed above, as appropriate. The Hirer is responsible for all charges, even if they have asked someone else to be responsible for them e.g. a caterer, hotel, party planner or venue.

The Hirer agree to pay reasonable fees owed to Classic Crockery Hire including charges due as a result of financial loss and the recovery of these costs in their county. Classic Crockery Hire’s total Liability to the Hirer under and/or arising about any agreement shall not exceed 2 times the amount of the Rental and charges for Services (if any) under that agreement or the sum of €500 whichever is the higher. The Hirer will indemnify Classic Crockery Hire against any claims made for damage to a person or property.

Classic Crockery Hire shall have no Liability to the Hirer if, without just cause, any monies due in respect of the rented items have not been paid in full two days before the event. Nothing in this Agreement shall exclude or limit the Liability of the Supplier for death or personal injury due to the Supplier’s negligence nor exclude or limit any other type of Liability which it is not permitted to exclude or limit as a matter of law. Any defective rented goods must be returned to the Supplier for inspection if requested by the Supplier before the Supplier will have any Liability for defective Hired Items. The liability of Classic Crockery Hire shall be caped at €100.

Governing law

The Agreement is governed by the laws of the European Area, Norway, Switzerland and the United Kingdom. Any dispute may be submitted to the non-exclusive jurisdiction of the European Area, Norwegian, Swiss and English courts. The hirer agrees to pay all of Classic Crockery Hire’s costs for the recovery of the debt whichever jurisdiction they are in. If any provision of this Agreement is or becomes invalid or unenforceable the remaining provisions shall not be affected.

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